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IT Support Specialist - network troubleshooting (remote)

Stonegate Wren Inspection Services Group · Remote · full time

We are growing our team at Stonegate Wren Inspection Services Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Training and certification are paid for. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with field inspections. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Honolulu. • We reply to every applicant.

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