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IT Support Specialist - network troubleshooting (remote)

Clearpath Sparrow Environmental Services · Remote · full time

We are growing our team at Clearpath Sparrow Environmental Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We take pride in clean streets. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with collection routes. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Wichita. • Applications are reviewed on a rolling basis.

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