IT Support Specialist - network troubleshooting (remote)

We are growing our team at Greenridge Yarrow Telecom Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We keep people connected and take outages personally. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with quarterly visits in San Diego. • We will tell you what to expect at each step of the hiring process.