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IT Support Specialist - network troubleshooting (remote)

Highbridge Cross Civic Services · Remote · part time

Highbridge Cross Civic Services works with county and city offices around Toledo, and we need an IT Support Specialist to lead our network troubleshooting. Public service means patience, paperwork and pride in the outcome. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with budget submissions. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with quarterly visits in Toledo. • We reply to every applicant.

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