IT Support Specialist - network troubleshooting (remote)

Harborlight Quarry Telecom provides broadband and phone service around Charlotte. We are hiring an IT Support Specialist to take on network troubleshooting. We invest in training. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Charlotte. • We will tell you what to expect at each step of the hiring process.