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IT Support Specialist - network troubleshooting (remote)

Cedar Legal Group · Remote · contract

Cedar Legal Group is a law firm in Tampa serving businesses and individuals. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 139 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Tampa. • We reply to every applicant.

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