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IT Support Specialist - network troubleshooting (remote)

Highbridge Umber Telecom · Remote · full time

Highbridge Umber Telecom builds and runs fibre and wireless networks in the New Orleans area. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a large organisation of about 457 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in New Orleans. • Applications are reviewed on a rolling basis.

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