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IT Support Specialist - network troubleshooting (remote)

Greenridge Willow Insurance · Remote · full time

We are growing our team at Greenridge Willow Insurance and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We invest in training for new adjusters. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with underwriting files. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Atlanta. • We reply to every applicant.

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