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IT Support Specialist - network troubleshooting (remote)

Westbrook Juniper Civic Services · Remote · contract

Westbrook Juniper Civic Services is looking for an IT Support Specialist. The job centres on network troubleshooting for permits, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Oklahoma City. • We reply to every applicant.

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