IT Support Specialist - network troubleshooting (remote)

We are growing our team at Bright Kestrel Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We follow the school calendar and we like people who like learning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Colorado Springs. • Applications are reviewed on a rolling basis.