IT Support Specialist - network troubleshooting (remote)

We are growing our team at Cedar Mill Arts Center and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Evenings and weekends are part of the job. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer programmes. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Baltimore. • We reply to every applicant.