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IT Support Specialist - network troubleshooting (remote)

Nova Fern Environmental Services · Remote · full time

Nova Fern Environmental Services is looking for an IT Support Specialist. The job centres on network troubleshooting for service complaints, and it would suit someone who likes steady, practical work. We take pride in clean streets. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with service complaints. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Louisville. • Applications are reviewed on a rolling basis.

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