IT Support Specialist - network troubleshooting (remote)

We are growing our team at Lumen Meridian Inspection Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 22 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with test reports. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Baltimore. • We will tell you what to expect at each step of the hiring process.