IT Support Specialist - network troubleshooting (remote)

We are growing our team at Rivermark Fox Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Collaboration between teachers and staff is strong. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with student accounts. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Albuquerque. • We will tell you what to expect at each step of the hiring process.