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IT Support Specialist - network troubleshooting (remote)

Redstone Oak Banking Services · Remote · full time

Redstone Oak Banking Services is looking for an IT Support Specialist. The job centres on network troubleshooting for card disputes, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with card disputes. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Omaha. • We will tell you what to expect at each step of the hiring process.

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