IT Support Specialist - network troubleshooting (remote)

Nova Willow Insurance Group is looking for an IT Support Specialist. The job centres on network troubleshooting for claims, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Minneapolis. • We reply to every applicant.