IT Support Specialist - network troubleshooting (remote)

Northwind Nest Financial is looking for an IT Support Specialist. The job centres on network troubleshooting for vendor spend, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with vendor spend. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Charlotte. • We will tell you what to expect at each step of the hiring process.