IT Support Specialist - network troubleshooting (remote)

Clearpath Quill Legal Group provides legal services in Boston across employment, housing and small-business law, and we need an IT Support Specialist to lead our network troubleshooting. Confidentiality and accuracy are taken very seriously. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Boston. • We will tell you what to expect at each step of the hiring process.