IT Support Specialist - network troubleshooting (remote)

We are growing our team at Greenridge Rowan Hospitality and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with guest bookings. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Salt Lake City. • Applications are reviewed on a rolling basis.