IT Support Specialist - network troubleshooting (remote)

Northwind Thistle Property Management is looking for an IT Support Specialist. The job centres on network troubleshooting for resident events, and it would suit someone who likes steady, practical work. You would join a large organisation of about 948 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with resident events. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.