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IT Support Specialist - network troubleshooting (remote)

Greenridge Cedar Legal Group · Remote · contract

Greenridge Cedar Legal Group provides legal services in Baltimore across employment, housing and small-business law, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with intake forms. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Baltimore. • Applications are reviewed on a rolling basis.

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