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IT Support Specialist - network troubleshooting (remote)

Bluepeak Yarrow Civic Services · Remote · full time

Bluepeak Yarrow Civic Services is looking for an IT Support Specialist. The job centres on network troubleshooting for permits, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Nashville. • We will tell you what to expect at each step of the hiring process.

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