IT Support Specialist - network troubleshooting (remote)

We are growing our team at Lumen Basin Civic Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We follow procedures carefully and explain them clearly. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Charleston. • We reply to every applicant.