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IT Support Specialist - network troubleshooting (remote)

Bluepeak Birch Arts Center · Remote · part time

We are growing our team at Bluepeak Birch Arts Center and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Everyone pitches in on show days. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with ticketing. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with quarterly visits in Indianapolis. • Applications are reviewed on a rolling basis.

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