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IT Support Specialist - network troubleshooting (remote)

Westbrook Pike Property Management · Remote · full time

We are growing our team at Westbrook Pike Property Management and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Maintenance and leasing staff share information every day. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with vendor invoices. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Jacksonville. • Applications are reviewed on a rolling basis.

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