IT Support Specialist - network troubleshooting (remote)

We are growing our team at Silverline Loom Staffing and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Recruiters here keep in touch with people long after placement. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with retention. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.