IT Support Specialist - network troubleshooting (remote)

Lumen Lantern Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for enrolment, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with quarterly visits in Honolulu. • Applications are reviewed on a rolling basis.