IT Support Specialist - network troubleshooting (remote)

Redstone Clear Telecom is a telecommunications provider in San Diego focused on reliable home and business connections, and we need an IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 128 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with quarterly visits in San Diego. • We will tell you what to expect at each step of the hiring process.