IT Support Specialist - network troubleshooting (remote)

We are growing our team at Redstone Timber Property Management Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Residents are neighbours, not numbers. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with unit turnovers. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with an occasional day on site in Anchorage. • We will tell you what to expect at each step of the hiring process.