IT Support Specialist - network troubleshooting (remote)

Silverline Quill Facilities Group is looking for an IT Support Specialist. The job centres on network troubleshooting for contractor visits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with contractor visits. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in El Paso. • We will tell you what to expect at each step of the hiring process.