IT Support Specialist - network troubleshooting (remote)

We are growing our team at Amberfield Ember Markets Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We like people who know our customers by name. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with promotions. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Cleveland. • We will tell you what to expect at each step of the hiring process.