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IT Support Specialist - network troubleshooting (remote)

Highbridge Juniper Health Group · Remote · full time

We are growing our team at Highbridge Juniper Health Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with patient education. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Houston. • Applications are reviewed on a rolling basis.

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