IT Support Specialist - network troubleshooting (remote)

Redstone Linden Facilities Group is looking for an IT Support Specialist. The job centres on network troubleshooting for cleaning schedules, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with cleaning schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Oakland. • We will tell you what to expect at each step of the hiring process.