IT Support Specialist - network troubleshooting (remote)

We are growing our team at Redstone Ivory Health Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with patient scheduling. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Minneapolis. • We reply to every applicant.