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IT Support Specialist - network troubleshooting (remote)

Nova Vista Water Authority · Remote · full time

Nova Vista Water Authority is looking for an IT Support Specialist. The job centres on network troubleshooting for water quality, and it would suit someone who likes steady, practical work. You would join a small organisation of about 49 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with water quality. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Providence. • We reply to every applicant.

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