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IT Support Specialist - network troubleshooting (remote)

Summit Quill Telecom · Remote · part time

Summit Quill Telecom is a telecommunications provider in Rochester focused on reliable home and business connections, and we need an IT Support Specialist to lead our network troubleshooting. We invest in training. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with an occasional day on site in Rochester. • We reply to every applicant.

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