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IT Support Specialist - network troubleshooting (remote)

Rivermark Sparrow Environmental Services · Remote · full time

Rivermark Sparrow Environmental Services is looking for an IT Support Specialist. The job centres on network troubleshooting for service complaints, and it would suit someone who likes steady, practical work. You would join a small organisation of about 127 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with service complaints. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Portland. • We reply to every applicant.

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