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IT Support Specialist - network troubleshooting (remote)

Amberfield Glen Health Group · Remote · contract

Amberfield Glen Health Group is a healthcare provider in Colorado Springs with clinics and support teams, and we need an IT Support Specialist to lead our network troubleshooting. Clinicians and administrators work side by side. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with insurance authorisations. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Colorado Springs. • Applications are reviewed on a rolling basis.

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