IT Support Specialist - network troubleshooting (remote)

Summit Clear Energy Group is looking for an IT Support Specialist. The job centres on network troubleshooting for usage data, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with usage data. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Birmingham. • We reply to every applicant.