IT Support Specialist - network troubleshooting (remote)

Nova Clear Telecom is looking for an IT Support Specialist. The job centres on network troubleshooting for customer tickets, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.