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IT Support Specialist - network troubleshooting (remote)

Harborlight Union Banking Services · Remote · full time

Harborlight Union Banking Services is looking for an IT Support Specialist. The job centres on network troubleshooting for loan files, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with loan files. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Birmingham. • Applications are reviewed on a rolling basis.

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