IT Support Specialist - network troubleshooting (remote)

Ironwood Beacon Financial Group is looking for an IT Support Specialist. The job centres on network troubleshooting for payment disputes, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with payment disputes. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in San Antonio. • We reply to every applicant.