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IT Support Specialist - network troubleshooting (remote)

Foxglove Corner Insurance · Remote · part time

Foxglove Corner Insurance is looking for an IT Support Specialist. The job centres on network troubleshooting for premium billing, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with premium billing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with an occasional day on site in Fresno. • Applications are reviewed on a rolling basis.

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