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IT Support Specialist - network troubleshooting (remote)

Lumen Orchard Energy · Remote · part time

Lumen Orchard Energy supplies electricity and gas to homes and businesses around Miami, and we need an IT Support Specialist to lead our network troubleshooting. You would join a large organisation of about 305 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with service connections. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Miami. • Applications are reviewed on a rolling basis.

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