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IT Support Specialist - network troubleshooting (remote)

Northwind Mill Health Group · Remote · full time

Northwind Mill Health Group runs clinics and patient services around Raleigh. We are hiring an IT Support Specialist to take on network troubleshooting. Continuing education is supported. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with referrals. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Raleigh. • Applications are reviewed on a rolling basis.

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