IT Support Specialist - network troubleshooting (remote)

We are growing our team at Lumen Ivory Facilities and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Bilingual teams are common. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with safety inspections. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Buffalo. • We will tell you what to expect at each step of the hiring process.