IT Support Specialist - network troubleshooting (remote)

Summit Willow Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for attendance records, and it would suit someone who likes steady, practical work. Families are partners. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.