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IT Support Specialist - network troubleshooting (remote)

Bright Ashton Legal Group · Remote · full time

Bright Ashton Legal Group is looking for an IT Support Specialist. The job centres on network troubleshooting for client files, and it would suit someone who likes steady, practical work. You would join a large organisation of about 219 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Nashville. • We will tell you what to expect at each step of the hiring process.

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