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IT Support Specialist - network troubleshooting (remote)

Foxglove Granite Markets · Remote · full time

Foxglove Granite Markets serves neighbourhoods around San Diego with fresh food and everyday goods, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with shrink and waste. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in San Diego. • Applications are reviewed on a rolling basis.

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