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IT Support Specialist - network troubleshooting (remote)

Nova Fox Construction Group · Remote · contract

Nova Fox Construction Group builds commercial and industrial projects around Des Moines, and we need an IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 137 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with project schedules. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Des Moines. • Applications are reviewed on a rolling basis.

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